Customer service

Rental requirements

Documents and security deposit

The requirements listed below are mandatory and fundamental for renting one of our luxury cars. The requested documents can be presented at our office, and will have to be anticipated via email for remote bookings. In all cases, you'll have to exhibit them in their original versions in order to collect your luxury car:

• MINIMUM AGE: 24 YEARS
• IDENTITY DOCUMENT
  Passaporto o carta di identità – dove sia riportato indirizzo di residenza.
• DRIVING LICENSE
  > deve essere sempre esibita in originale;
  > deve essere valida al momento del noleggio e con scadenza posteriore al previsto rientro;
  > non deve avere abrasioni o essere deteriorata in modo tale da comprometterne la leggibilità;
  > non deve avere correzioni a meno che non siano autenticate dalle autorità emittenti con apposito timbro;
  > le patenti di guida prive di fotografia (come quelle emesse in Gran Bretagna) o scritte in caratteri atipici (cirillico, arabo, giapponese ecc.) devono essere sempre accompagnate da valida Patente di Guida Internazionale. Fanno eccezione le patenti accompagnate da traduzione dell'Automobil Club Italiano o del Consolato e le Patenti emesse in Grecia in carattere greco, purché riportino la dicitura della Comunità Europea "Permis de Conduire". Le patenti di guida dei cittadini extra-comunitari residenti in Italia da più di un anno non sono più valide, mentre per quelle dei cittadini comunitari la validità è quella riportata sul documento stesso; unitamente alla patente di guida i clienti stranieri, che pagano con carta di credito o contanti, devono obbligatoriamente presentare un secondo documento d’identità
  
• CREDIT GUARANTEE (SECURITY DEPOSIT)
  Può essere rilasciato con
  > Carta di Credito: deve appartenere all'intestatario del contratto di noleggio o del Garante. Le Carte di Credito tradizionali (riconoscibili tra l’altro per i numeri stampigliati in rilievo sulla carta stessa) devono essere emesse da American Express, Visa, MasterCard. Laddove le Carte di Credito richieste siano 2, queste devono essere di 2 circuiti differenti (di cui una non appartenente al circuito Visa/MasterCard) ed entrambe intestate alla persona che si presenta per il ritiro dell’auto. .Per il deposito cauzionale non sono accettate carte di debito o ricaricabili (Es. Visa Electron, Postpay, Bancomat etc);
  > Assegni di Conto Corrente Bancario o la qualificazione per contanti: vengono accettati in modalità e misure diverse. Per questo tipo di qualificazione si prega contattare il Centro Amministrazione o il suo Consulente Dedicato al numero +39 051 0517121 e chiedere maggiori informazioni
  

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Payment methods

Our rental services should be a positive experience without any concern, so we have adopted several payment options which you may choose, depending on your needs. For more information, please call +39 051 051 0216595

• You can pay in EURO cash
  nel rispetto delle disposizioni previste dalla legge vigente al momento del contratto
• You can pay by bank transfer in advance
  • Beneficiario: Panda Soleco Srl
  • Iban: IT68 G 03127 36750 0000 0000 1933
  • Swift bic: BAECIT2B
  • Causale: Si prega di citare il tuo nome completo quando effettui un pagamento.
• You can pay with credit cards:
  NB. Il pagamento tramite carta di credito è soggetto ad un sovrapprezzo del 3% e al 5% per AMEX

INSURANCE

your safety...our safety

All rented sports and luxury cars are regularly registered for "RENTAL USE", and are fully covered by the following insurance policies:

1- RCA:  Third Party Liability Insurance;
This protection provides the customer or authorized persons listed on the rental agreement, liability coverage to third parties for bodily injury, including death, and third party property damage resulting from a car accident during the rental period.

2 - CDW: Collision Damage Waiver;
It's the car rental policy insurance whereby the policyholder’s liability in the event the Car is damaged is limited to the amount of the relevant excess, unless the policyholder intentionally causes the damage or is under the influence of alcohol or drugs or makes an improper use of the Car (including, but not limited to, driving off the main roads or allowing the hire car to be driven by a third party without authorization). Note that this “waiver” doesn’t actually eliminate the deductible, but just reduces it. Collision Damage Waiver covers most of the Car, but usually excludes the undercarriage, roof, tires, windshield, windows, interior, replacement keys, side mirrors and towing charges);

3 - TP: Theft Protection;
It's the car rental policy insurance whereby the policyholder’s liability in the event of losses resulting from theft or attempted theft is limited to the amount of the relevant excess, unless such losses are caused by the negligence of the policyholder). All policies have an overdraft and a variable deductible in relation to the rented car model.

CHEK IN & CHEK OUT

Delivery and return of the car, illustrated step by step...

A small premise ... we love our work, and we are proud of the quality of our service and of our fleet of cars. We want them to be always perfect, which is why we constantly bring them only to official workshops, the only ones providing the highest level of maintenance for both mechanical and aesthetic/bodywork-related parts. And besides, this is also why we always perform thorough checks on our cars both before and after the rent.

1-CHEK-IN: Whether you collect your car directly in the office or at one of our delivery points, or if you are receiving it at the address you indicated, we will first and foremost ask you to check it up with us. It will take just a few minutes, and it is done in order to make sure you are satisfied with the car you chose and that there are no damages or minor bodywork scratches.

2-SIGNATURE:  Next we will check the data and the commercial conditions agreed on the rental contract, after which we will sign it and you will receive your original copy .

3-BRIEFING: We will tell you everything you need to know in order to make the most out of the vehicle, enabling you to take advantage of all its optionals. If you need a test drive, our driver will sit on the passenger side and show you all the driving features, staying with you until you'll feel comfortable and safe

4-CHECK-OUT: Once the car is returned we will once again check its status together, in order to make sure that no damage is present. We will sign the contract together, and once we have assessed that no damages were done and no additional miles were driven, we shall contextually unlock your safety deposit.