Customer service

Essential Requirements for Luxury Car Rental

Navigating the Documentation and Deposit Procedures

To rent a luxury car with GTRENT, you are required to provide specific documents and meet certain conditions. These measures are designed to ensure a pleasant, safe, and transparent rental experience, protecting both the client and the company.

1. Driver’s License
   A valid driver’s license issued at least one year prior is required to ensure that the driver has adequate driving experience.

   Note for non-European Union residents:
   We recommend checking with the relevant authorities in your home country or in Italy to confirm whether your national driver’s license is sufficient for driving in Italy, or whether an International Driving Permit (IDP) or a certified translation of your license is required.
   GTRENT disclaims any responsibility for any limitations or restrictions on the validity of the presented license.

2. Identity Document with Proof of Residence
   A valid identification document (identity card or passport) is required, confirming the identity, age, and current residential address of the driver, especially if different from the address on the driver’s license.

3. Non-Prepaid Credit Card
   A non-prepaid credit card in the name of the main driver is mandatory, used to cover any traffic fines, additional costs, or the security deposit.

4. Security Deposit
   A security deposit is required to cover any potential damages, extra costs, or penalties during the rental period. The amount of the deposit varies depending on the car model and can be reduced by purchasing additional coverage. Methods for paying the security deposit:

   • Credit Card Pre-Authorization: If you choose home delivery, the pre-authorization is processed the day before the rental begins. If you collect the car at a GTRENT location, the pre-authorization is processed on the same day as the rental. The security deposit paid via credit card, whether through a physical POS terminal or via a payment link (Stripe), follows the same conditions as GTRENT’s payment methods, including any fees applied based on the card’s payment network.
     For more details, please refer to the Payment Options section on this page.

   • Standard Bank Transfer:  If you prefer a standard bank transfer, payment must be made at least one week prior to the start of the rental, allowing time to verify the funds have been received in our account.

   • Instant Bank Transfer: We also accept instant bank transfers, which must be completed the day before the vehicle’s delivery. In this case as well, the deposit is only considered valid once the funds have been successfully credited to our account.

GTRENT is committed to providing a safe, transparent, and seamless luxury car rental experience. Every procedure is designed to ensure protection and peace of mind for both the client and the company. Our customer service team is always available to assist you at every stage of the rental: from selecting the ideal vehicle to its return, with care and attention to every detail. At GTRENT, we believe that renting a luxury car should be an exceptional experience, and we work every day to make that possible.

Payment Options

The Best Solution Based on Your Needs

We strive to make the payment process for our services at GTRENT as smooth and convenient as possible. That’s why we offer various payment methods to suit your preferences. Here’s how you can settle your booking:

1. Cash Payment
   If you prefer to pay in cash, within the legal limits, we accept payments directly at our pick-up point or upon delivery of the vehicle. This option offers flexibility and convenience.

2. Credit Card Payment
   We accept major credit cards, including Visa, MasterCard, American Express, Diners Club, and other circuits. Credit card payments are quick and secure.
   Important Notice on Transaction Fees:
   In compliance with the European PSD2 Directive (Payment Services Directive 2), we do not apply any additional fees for payments made with Visa, MasterCard, Maestro, and all debit or credit cards regulated under PSD2.
   For payments made with non-PSD2 regulated circuits, such as American Express, Diners Club, and others, an additional fee of 4.5% (VAT included) is applied to the total transaction amount, covering the transaction costs imposed by the respective payment circuits.

3. Payment via Stripe
   We use Stripe, one of the leading online payment gateways, to ensure your digital transactions are safe and secure. Stripe allows you to complete your payment remotely, quickly and efficiently.

4. Bank Transfer Payment
   If you prefer a bank transfer, we will provide you with the necessary account details. Please include your name and booking number as the payment reference. This method is ideal if you wish to plan your payment in advance and maintain full control over the transaction.

5. Cryptocurrency Payment
   We also accept payments in selected cryptocurrencies, offering you a modern and secure option to complete your booking.

Whatever payment option you choose, we are here to provide you with further details and assistance. Your safety and comfort are our priority. With GTRent, booking your luxury car rental services is a simple and reliable process.

Choose the payment solution that best fits your needs and start planning your luxury car rental adventure with us. Our platform is designed to offer an intuitive and user-friendly booking experience, allowing you to easily select the vehicle and desired services and proceed with payment in a few simple steps. Moreover, our team of experts is always at your disposal to provide you with personalized assistance, ensuring that every aspect of your rental is managed with the utmost care and attention to detail.

With GTRent, luxury and convenience come together to create an unforgettable and hassle-free car rental experience.

Insurance

Your Safety is Our Priority

At GTRent, your peace of mind is paramount. All the vehicles in our fleet are regularly designated for rental and are protected by specific insurance policies to ensure comprehensive coverage, providing you with a worry-free rental experience.

1) Third-Party Liability Insurance (RCA): Our third-party liability insurance offers coverage for damages caused to third parties during the rental of the vehicle, with an impressive maximum coverage of Euro 50,000,000. This extensive coverage ensures that you are protected in the unlikely event of an accident involving other parties, giving you the confidence to enjoy your luxury car rental.

2) Comprehensive KASCO Insurance (CDW): Our CDW (Collision Damage Waiver) provides comprehensive protection against damages to the rented vehicle during road circulation. This means that in the event of damage to the car, your liability is limited to the amount of the deductible and excess indicated in the rental contract. It applies unless the damage is caused under the influence of alcohol or drugs, or due to improper use of the vehicle, such as driving off main roads, driving without a valid license, or by unauthorized drivers. Our CDW ensures that you are safeguarded against unforeseen situations, allowing you to focus on enjoying your luxury car rental.

3) Theft, Robbery, and Fire Insurance: We understand the importance of security, and that's why we offer comprehensive insurance coverage against theft, robbery, and fire. In this case as well, your liability in the event of theft or attempted theft is limited to the amount of the deductible and excess indicated in the contract, unless such losses are caused by your negligence. This robust coverage provides you with the peace of mind that your luxury car rental is protected even in challenging situations.

Please keep in mind that the specific terms of the policies, including deductibles and excesses, may vary depending on the model of the rented vehicle. We prioritize your safety above all else and go the extra mile to ensure that you are adequately protected throughout your rental period. With GTRent, you can embark on your journey with confidence, knowing that you have reliable insurance coverage in place for your luxury car rental experience. Trust us to provide you with the utmost security and peace of mind while you enjoy the exceptional features and performance of our luxury vehicles.

Distinctive Features of GTRent Rentals

Commitment to Excellence and Impeccable Service in Every Detail

At GTRent, we deeply love our work, and we take great pride in the quality of service we offer and our exceptional fleet of luxury cars. Your satisfaction and safety are at the core of everything we do. Here's how we ensure that each of your rentals is an unparalleled experience:

Top-Notch Maintenance: We are firmly committed to keeping our fleet of cars in optimal condition. For this reason, our vehicles undergo maintenance exclusively at "factory-certified" service centers. These service centers guarantee the highest level of care and attention, both mechanically and aesthetically, for our cars.

Pre and Post-Rental Inspection: Before and after each rental, we conduct a thorough inspection of the car's condition. Upon delivery, we invite you to inspect the car together with us to ensure that it meets your expectations and is free of damage or scratches to the body.

Clear and Transparent Rental Procedure: During the rental process, we perform a comprehensive review of the data and contractual conditions. Both parties will sign the contract, and you will be provided with a copy for your peace of mind.

Detailed Technical Briefing: Before handing over the car to you, we will provide a comprehensive technical briefing. We will explain how to make the best use of the vehicle, utilizing all the available options. If necessary, we will conduct a test drive together with you, ensuring that you feel comfortable and secure.

Assistance During the Rental: We are always available during the rental period. If you have questions or require assistance, our team is ready to respond and assist you at any time.

Safe and Stress-Free Return: At the end of the rental period, we will conduct a detailed inspection of the car's condition together with you. We will ensure that there are no damages or excess kilometers. We will then sign the contract together and return the security deposit to you, ensuring a stress-free conclusion to your rental.

Your safety and satisfaction are our top priorities. With GTRent, you can count on impeccable service and perfectly maintained luxury cars, ensuring an extraordinary experience on every journey.

Traffic Violations

Great Power, Great Responsibility

We are aware that our cars are high-performance vehicles with many horsepower available. Therefore, we kindly ask you to respect all road regulations and adopt safe and responsible driving behavior.

Our fleet of luxury cars includes powerful and high-performance models such as Ferrari, Lamborghini, and Porsche, which provide extraordinary driving experiences. However, with great power comes great responsibility. It is essential to drive these cars safely and strictly adhere to the rules of the road.

We have a legal obligation to identify and communicate the holder of the rental contract in case of a traffic violation. This process takes time and resources, including manual efforts and additional costs. Therefore, to cover the administrative costs associated with each violation received during the rental period, we charge an amount of €50.00 (excluding VAT) for each offense.

We would like to emphasize that this charge is intended to cover administrative costs and does not represent the actual fine for the traffic violation. The actual fine amount will be determined by the relevant authorities and must be paid separately.

To provide further details or clarification regarding traffic violations, we have established a dedicated fine management service. You can contact our fine management service via email at amministrazione@gtrent.com. Our team will be happy to assist you and provide additional information on this matter.

The fine management service operates from Monday to Friday, from 9:30 AM to 1:00 PM and from 2:00 PM to 4:30 PM ( Italy time), at the number +39 051 573923. We are here to ensure efficient and transparent management of traffic violations during the rental period.

We are aware of the importance of providing a worry-free rental experience to our customers. We are committed to ensuring that everything is handled professionally and transparently, even when it comes to traffic violations. Your safety and satisfaction remain our top priority, and we thank you for your understanding and cooperation on this important matter.

Booking, Cancellation, and Modification Policies

Luxury Car Rental Without Worries

To ensure a worry-free rental experience, GTRent requires specific payments and a security deposit. Here's how it works:

Reservations with Over 30 Days in Advance:

• 50% of the total rental cost will be charged at the time of booking.
• The remaining balance will be due 7 days before the rental start date.

Reservations Made Within 7 Days of the Rental Date:

• The full rental cost is required at the time of booking.

Rental Date Rescheduling Policy:

• Up to 7 days before the service, you can change the rental dates while keeping the duration of the booked period unchanged. This change is subject to the availability of the chosen vehicle and must take into account any holidays, which may affect the cost of the rental.

Cancellation Policy:

• Up to 7 days before the service: 50% of the total cost will be charged.
• From 7 days to the rental date: 100% of the total cost will be charged.

These policies allow us to efficiently manage bookings and ensure that our vehicles are available for our clients. We are committed to providing you with the highest level of service, and these procedures help us do so in an organized and transparent manner. Book with GTRent and get ready to experience unparalleled luxury car rental.